Tag: OMBUDSMAN ACTIVITY REPORT

We are pleased to present our activity report for the 2022 financial year. As an independent institution, we have dedicated ourselves to being a trustworthy mediator between clients and financial service providers in the event of disputes. In this report we give you an overview of our activities, challenges and successes in the past year. We show how we have been able to create added value for our affiliated financial service providers and their clients...
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The first business year 2020 was mainly characterized by the establishment of the ombudsman's office and the initial registration of financial service providers. In the past business year 2021, personnel resources were increasingly used for the preliminary clarification of conciliation requests and the conduct of conciliation proceedings. Despite this shift, staff resources continued to be used predominantly for administrative activities in 2021. This is...
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