Activity Report 2021
The first business year 2020 was mainly char-acterized by the establishment of the om-budsman's office and the initial registration of financial service providers. In the past busi-ness year 2021, personnel resources were increasingly used for the preliminary clarifica-tion of conciliation requests and the conduct of conciliation proceedings. Despite this shift, staff resources continued to be used predom-inantly for administrative activities in 2021. This is due to several factors....
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