Talstrasse 20, 8001 Zürich
044 552 08 00
info@finos.ch

Officially recognized ombudsman service for financial service providers according to FinSA

Finanzombudsstelle Schweiz (FINOS)

Pricing

Our price list and other important documents

Join us

Join our ombudsman service as a financial services provider

Start mediation

Here you can initiate an arbitration procedure

Contact

We look forward to hearing from you

In good company

Our ombudsman service has already achieved a high level of recognition and acceptance among financial service providers with thousands of employees in Switzerland and internationally.

Financial service providers

Countries

Join us. 100% digital and done in a minute!

Beyzade Han

Welcome to FINOS

"What's special about our ombudsman service is that it was founded by experts with sound knowledge of the financial sector. We have practical experience in the fields of wealth management, private banking, advisory, fiduciary services, financial planning and the fund industry. Thanks to our professional expertise, we are in a position to conduct mediation proceedings impartially and cost-effectively with a pragmatic approach. As one of the most modern ombudsman services, our processes are digital and unbureaucratic. This ensures that in the event of an incident, we can fully focus on finding a good solution for all parties." B. Han, Ombudsman (LinkedIn profile)

Non-profit association

The task of our non-profit ombudsman service for financial service providers is to act as a neutral mediator in the efficient conduct of arbitration proceedings between clients and financial service providers. As a neutral institution, we endeavor to develop consensual solutions for all parties and thus avoid costly legal disputes.

Ombudsman service factsheet

Fee and cost regulation

Guidelines for mediation

Rules of procedure

Our team

While our Board of Directors is independent of the operating business in order to perform its monitoring function, the other employees are responsible for carrying out the operating tasks.

Peter Kaderli

Board

EMBA in Controlling, audit expert in the Swiss Federal Administration

Foto Miran Sari

Miran Sari

Board

MLaw, Attorney at Law, Notary Supervisory Authority of the Canton of Bern

Beyzade Han

Ombudsman

Master in Economics and many years of experience in the financial sector

Foto Yvonne Amstutz

Yvonne Amstutz-Hofmann

Mediator

Coaching & Consulting expert, MAS and NDS in Coaching at FH Nordwestschweiz

Foto Renato Galasso

Renato Galasso

Mediator

Coaching & Consulting expert, MAS in Coaching at FH Nordwestschweiz, DAS Supervision ZHAW

Foto Selime Katharina Berk

Selime Katharina Berk

Mediator

SKWM/SAV, lic.iur. lawyer, specialised in business mediation

James Peter

Mediator

Mediator SKWM/SAV/SDM,
Dr. iur., lawyer, LL.M.